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Frequently asked questions

We're here to help. Learn how to maximize your DrumBo's potential with commonly asked questions.

FAQs - Operation

A: We recommend that you cook between 275F and 325F. Temperatures above 350F are not recommended or necessary.

FAQs - Shipping

A: Yes, we do. Our flat rate starts at $200 CAD. We also invite you to arrange personal pick up if you prefer. We love visitors.

FAQs - Cooking

A: You can use a water pan if you’d like. Some competitive DrumBo owners incorporate it into their program. In these units the juices from your meat drip down on the coal and it creates a smoky mist that surrounds your meat as it exhausts. You can place a water pan on the lower rack or and empty pan to catch the juices if its a particularly fatty piece of meat.

FAQs - Safety

A: SHUT THE LID. CLOSE ALL THE VALVES. It will go out in less than 15 minutes and the temperature will drop rapidly.

FAQs - Specifications

A: Call or text Matt (780) 812-8977 Alex (780) 842-0960

FAQs - Fire Management

A: Lighting your DrumBo:Fill your basket with unlit charcoal to the desired level. This could be 1/3 for a quick cook up to 3/4 for a long cook.Fill your chimney with unlit charcoal.Light your chimney a small propane or MAP gas torchOnce the chimney is well lit with small flames and some ash showing on the second layer of charcoal from the top you are good to pour the contents of the chimney into the basket. Matt likes to say it should look like my hair. Salt and pepper that’s on fire.Vents need to be open fully open.Dump your chimney into the basket and leave the lid open for no more than 5 minutes.Close the lid and move the two intake valves to the halfway open position. Leave the exhaust fully open. Watch your temp and as the temp climbs towards 250F you can adjust the intake valves down to the general running position as shown in the user guide.

If desired, add a few chunks of hardwood in the opposite corners just before you add your food. This is done once your temp has stabilized.

Still need help?

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Refund and Returns policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

  • Food Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at drumboq@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our workshop in Wainwright.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at drumboq@gmail.com for questions related to refunds and returns.